Vince sant fat loss extreme11/15/2023 ![]() On August 30 one of our team members reaches out to confirm she is eligible for a cancelation because she requested her refund within the 72-hour grace ******* asks for the specific reasons for canceling so we can get feedback, and offers a phone call if she wants to speak over the phone. On August 29 our team sent the client a Refund Request Form to complete her cancelation request and provide details on the reasons for canceling Our records show the following timeline of events:Ĭlient emails support on August 27 requesting a cancelation because she isnt satisfied with the coaching so far. Our refund policy explains this is a non-refundable program but does have a results guarantee if the client fails to achieve any results after following the plans created by their coach, submitting weekly check-ins and measurements, and following the program, they are eligible to request a refund. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website. Our onboarding process involves: refunding the customer for eligible previous purchases sending a welcome email with steps on how to move forward and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. Our client purchased the V Shred Elite Custom Coaching program on 8/23/23 and was onboarded that same day. There is no phone number listed anywhere on line. It is not my fault that they do not answer and now that coach did work, late work after asking because the company cannot seem to answer emails chats or issues that were escalated by their own chat staff. Now I have an email from a trainer but not logging in because I asked multiple times to cancel this program the no response when they did not meet their promises, deadlines and harassing with continued adds and asking for money. No contact except an email says the report was received. Said I would be contacted in 24 hrs regarding this. I received nothing and didnt trust this company anymore. I live cheated with an agent asking for a refund. Got continuous emails and texts wanting more money, continuous texts and email to sign up for more stuff and pay more money, up to 5 per day. Saturday finally an email from trainer after I asked what was going on. 36hrs later I had to ask what was going on. Was supposed to hear from trainer in 24 hours. We wish the customer the best of luck in their future fitness endeavors. We are very sorry for the inconvenience experienced by the customer regarding their obtaining access to their programs and in communicating with us via phone and chat, and we appreciate the opportunity to resolve this. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement. 31, 2023 to the customer to let them know that they should expect to see the above refunded transactions reflected on their credit card statement within the next **** business days from the dates processed. 3rd, 2023 regarding obtaining a temporary password login for their digital programs, (ab9d93dd-016d-4d4d-8c81-ee3672bbb06f), purchased on July 31, 2023, whereupon on Aug 4, 2023, we reached out via email to provide access information to their digital program and provide a temporary password as per their request.Also, as requested by the customer we have canceled their digital programs purchased and refunded their purchase in the amount in $132.22 on Aug. We see that the customer has reached out to us on Aug. They may also send us a support request or send an email directly through our website, and one of our representatives will get back to them in order that their concerns were received. They can reach this channel during business hours for real-time support. We strive to provide easy and effective service to our customers when it comes to having complete access to their accounts and digital programs that theyve purchased with us.Īlso, clients may contact us immediately for order verification or digital program access through our online chat service. In addition, we sincerely apologize for the frustration the customer has experienced regarding getting access to our digital products. Our focus remains on resolving issues and ensuring contentment. ![]() Each interaction holds significant value for us, and we prioritize them accordingly. At **********************, we take immense pride in being a brand that wholeheartedly commits to aiding customers in achieving their fitness aspirations. We extend our sincere apologies for the frustration that individuals have encountered while attempting to connect with our customer support team.
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